Introducing Callsavvy 13 - What's New
We’re excited to announce the release of Callsavvy 13, a major upgrade that enhances how your business communicates, collaborates, manages customers, and delivers great experiences across all channels.
This release improves voice, messaging, automation, security, workflow management, and team productivity — all within one unified platform.
Here’s what’s new:
🎧 1. Real-Time Call Monitoring
Callsavvy 13 introduces a smarter way to support and guide your team:
Listen to ongoing calls
Whisper privately to agents
Join (“barge into”) calls when needed
Access real-time call activity from Call History, and enable monitoring per user under:
Admin & Settings → Agents & Users
👩💼 2. Supervisor Role
A new user type designed for growing teams.
Supervisors can manage records and users within their department — giving you better oversight without giving full admin access.
📡 3. Upgraded Voice Infrastructure
Our new in-house voice network delivers:
Clearer voice quality
Faster global routing
More reliability for voice-driven customer engagement
A stronger foundation for our AI-powered calling
🌍 4. Yoruba & Hausa Language Support
Callsavvy now supports IVR, AI Calling, TTS, and STT in Yoruba and Hausa — enabling richer local-language experiences across Nigeria.
🔊 5. Higher-Quality Generic English Voices
Our free English TTS voices have been upgraded to sound more natural and more human.
🔄 6. Task-Driven Auto Dialer
A reimagined auto dialer built for flexibility and productivity:
Create reusable dialing tasks
Run tasks anytime, even in the background
Start, pause, resume
Predictive dialing
Detailed activity logs for transparency
Perfect for sales, operations, and customer engagement teams.
💬 7. Assign Social Channels to Agents
WhatsApp, Facebook, and other channels can now be assigned to specific agents.
This ensures messages are routed only to the people responsible for them — improving accountability and speed.
💵 8. Cost-Effective Per-User Billing
Project Management, Content Hub, and Call Monitoring now use simple per-user monthly billing.
This new model offers over 75% savings compared to previous usage-based pricing.
🔐 9. Enhanced Security Policies
We’ve introduced stronger access rules and improved protection for your users, data, and channels across the platform.
☁️ 10. Automated Storage Upgrade
For prepaid accounts, Callsavvy can automatically expand your storage when you’re nearing capacity — so you never run out of space.
Enable under:
Admin & Settings → Business Settings → General
⚠️ 11. Low Credit Alerts
Set a minimum balance threshold and get notified when your prepaid credit drops below it.
Helps you avoid service interruptions.
📦 12. Recording File Compression
Automatically compress call recordings to save cloud storage.
Enable from:
Admin & Settings → Business Settings → Call Settings
⏳ 13. Queue Position Announcements
Let callers know their queue position and estimated wait time — improving transparency and reducing frustration.
Manage from:
Admin & Settings → Business Settings → Call Settings
📞 14. Assign Phone Numbers to Agents
Designate specific phone numbers to each agent and ensure outbound calls use only those numbers.
Configure under:
Admin & Settings → Agents & Users
Callsavvy 13 represents our vision of a truly unified customer experience platform — bringing voice, chat, automation, tasks, content, and team operations together in one place.
