Using Callsavvy
How To Add And Activate A WhatsApp Channel In Callsavvy
To integrate WhatsApp as a communication channel in your Callsavvy business account, please follow the steps below. Ensure that you have a working and registered WhatsApp account on your mobile device before proceeding. \nAdding a ...
Read more
How To Fix IMAP Authentication Issues With Google Workspace (Gmail)
If you\'re trying to connect your Google Workspace (Gmail) account to Tickets on Callsavvy and encounter an error like:\n\n❌ \"Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)\"\n\n…this is typically due to...
Read more
MicroSIP Softphone Configuration For Callsavvy
This guide provides the necessary steps to download and configure the MicroSIP softphone to make and receive calls through your Callsavvy SIP account. These settings ensure proper connectivity and successful audio transmission, especial...
Read more
Understanding Call Termination: A Look At Network Delays And Disconnections
Have you ever been on a WhatsApp or Skype call when the other person suddenly hangs up, but your screen takes a few extra moments to show \"Call Ended\"? Or perhaps a call drops due to a poor signal, and there\'s a brief delay before you can redial?Similar sit...
Read more
Updating Call Permissions For Users In Callsavvy
OverviewThis tutorial guides Admin users through updating call permissions for existing users in Callsavvy. By following these steps, you can enable or disable outbound calling, assign call center access, and ensure users have the correct voi...
Read more
WhatsApp Channel Management And Blocking Resistance Guide
Blocking of your WhatsApp number is influenced by several factors, including signs of automation (lack of delay between messages), user complaints, your response ratio (messages sent/received), and the nature of your mailing campaigns.To maintain the s...
Read more
