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How to Add and Activate a WhatsApp Channel in Callsavvy

To integrate WhatsApp as a communication channel in your Callsavvy business account, please follow the steps below. Ensure that you have a working and registered WhatsApp account on your mobile device before proceeding. 

Adding a WhatsApp Channel

1. Navigate to Social Integrations

  • Go to System Settings > Social Integrations.

2. Create a New Channel

  • Click Create Channel.

  • Select WhatsApp from the list of available platforms.

3. Configure the Channel

  • Title: Enter a name to identify the WhatsApp channel (e.g., Sales WhatsApp).

  • WhatsApp Number (optional): Enter the phone number associated with your WhatsApp account.

  • Department (optional): Assign the channel to a specific department if needed.

4. Finalize Creation

  • Click Add Channel to save and create the WhatsApp channel.


Pairing the WhatsApp Device

Once the channel has been created:

5. Generate the QR Code

  • Click Pair Device next to the newly created channel to generate a QR code.

6. Scan the QR Code

  • Follow the on-screen instructions to scan the QR code using your WhatsApp mobile app.

  • Wait for WhatsApp to complete synchronization.

7. Confirmation

  • A confirmation message will appear both in Callsavvy and on your WhatsApp app once the pairing is successful.


⚠️ Important: Deleting a WhatsApp channel after activation does not reverse the activation charge. It only prevents future billing for that channel.

For more details, please refer to our full pricing information here:
🔗 Callsavvy Resource Pricing


 Need Help?

If you encounter any issues during the setup or pairing process, please open a support ticket. Our team is ready to assist you.

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