How to Add and Activate a WhatsApp Channel in Callsavvy

To integrate WhatsApp as a communication channel in your Callsavvy business account, please follow the steps below. Ensure that you have a working and registered WhatsApp account on your mobile device before proceeding. 

Adding a WhatsApp Channel

1. Navigate to Social Integrations

• Go to System Settings > Social Integrations.

2. Create a New Channel

• Click Create Channel.

• Select WhatsApp from the list of available platforms.

3. Configure the Channel

• Title: Enter a name to identify the WhatsApp channel (e.g., Sales WhatsApp).

• WhatsApp Number (optional): Enter the phone number associated with your WhatsApp account.

• Department (optional): Assign the channel to a specific department if needed.

4. Finalize Creation

• Click Add Channel to save and create the WhatsApp channel.

Pairing the WhatsApp Device

Once the channel has been created:

5. Generate the QR Code

• Click Pair Device next to the newly created channel to generate a QR code.

6. Scan the QR Code

• Follow the on-screen instructions to scan the QR code using your WhatsApp mobile app.

• Wait for WhatsApp to complete synchronization.

7. Confirmation

• A confirmation message will appear both in Callsavvy and on your WhatsApp app once the pairing is successful.

⚠️ Important: Deleting a WhatsApp channel after activation does not reverse the activation charge. It only prevents future billing for that channel.

For more details, please refer to our full pricing information here:
🔗 Callsavvy Resource Pricing

 Need Help?

If you encounter any issues during the setup or pairing process, please open a support ticket. Our team is ready to assist you.