Understanding Call Termination: A Look at Network Delays and Disconnections
Have you ever been on a WhatsApp or Skype call when the other person suddenly hangs up, but your screen takes a few extra moments to show "Call Ended"? Or perhaps a call drops due to a poor signal, and there's a brief delay before you can redial?
Similar situations can occur on Callsavvy's platform. While we strive for a seamless experience, call termination isn't always instantaneous. Here’s a look behind the scenes at what’s happening.
Scenario 1: The Clean Hang-Up
When a customer intentionally ends a call by pressing the "end call" button, the termination signal is sent directly and immediately. Our system receives this signal and ends the call within seconds, just as you'd expect. This is the ideal and most common scenario.
Scenario 2: The Network Drop-Off
This is where things can get a little more complex. If a call is cut off due to network or connectivity issues on the other person's end (for instance, they enter an area with no signal), our platform may not receive an immediate "call ended" notification.
In these cases, our system has to wait for the network provider to officially timeout and notify us that the connection has been lost. This process can sometimes take longer, leading to a delay before the call is marked as terminated on your end. Think of it like waiting for a "delivery failed" notification after a courier van breaks down—the system needs confirmation before it can update the status.
Scenario 3: Your Own Internet Instability
It's also important to consider your own connection. If your internet becomes unstable, you might stop hearing the caller even though the call is technically still connected from the platform's perspective. In this situation, our system is designed to be resilient. It will attempt to recover the connection a few times before finally giving up and classifying it as a dropped call. This brief recovery period is what causes the delay.
Our Philosophy: Stability Over Premature Disconnection
You might wonder, "Why not just end the call at the first sign of trouble?"
The reason is reliability. In many countries, mobile and internet networks can experience brief moments of distortion that are automatically recovered without you even noticing. If our system were designed to terminate a call at the slightest signal fluctuation, it would be nearly impossible to maintain a stable conversation.
Our technology is calibrated to distinguish between a temporary glitch and a genuine call drop, ensuring you have the best chance of completing your conversation without unnecessary interruptions.
Working Together for a Better Call Experience
We are continuously innovating to improve call quality and control on our platform. However, the reality of internet-based communication is that some factors are beyond our direct control, such as the stability of the other person's mobile network or your own internet connection.
To help ensure the best experience, we recommend using a stable, high-speed internet connection whenever possible.
