Callsavvy Security Architecture & Data Protection Framework

At Callsavvy, security is not an afterthought — it is foundational to how our platform is designed, built, and operated. We understand that businesses entrust us with critical communications workflows, and we take that responsibility seriously.

Our security architecture follows a defense-in-depth model, combining encryption, strict access controls, secure infrastructure, and operational safeguards to ensure the confidentiality, integrity, and availability of customer data.

1. Secure Cloud Infrastructure

Callsavvy operates as a cloud-based SaaS platform within a secured hosting environment. Our infrastructure is designed with layered protections that include network segmentation, restricted service access, and hardened environments to reduce attack surfaces.

We follow industry best practices to ensure that infrastructure components are isolated, monitored, and protected against unauthorized access.

2. Strong Data Encryption Standards

Data at Rest

Sensitive data stored within our systems is protected using 256-bit encryption, ensuring that stored information remains secure and unreadable without proper authorization.

Data in Transit

All communication between users, APIs, and the Callsavvy platform is secured using HTTPS/TLS encryption, protecting data from interception or tampering during transmission.

This dual-layer encryption approach ensures end-to-end protection.

3. Multi-Layered Account Security

Access to Callsavvy accounts is protected by multiple security layers, including:

• Two-Factor Authentication (2FA)

• One-Time Passwords (OTP)

• Device-level access controls

• Strong authentication protocols

These mechanisms ensure that only verified and authorized users can access customer dashboards and system functionality.

We apply the principle of least privilege, meaning users only have access to features and data necessary for their roles.

4. Secure API Architecture

For customers integrating with our platform, API access is secured using authenticated API keys and encrypted transport channels.

Additional safeguards can include:

• IP address restrictions

• Controlled API key management

• Revocable credentials

This ensures that system integrations remain secure and tightly controlled.

5. Customer Data Privacy & Access Control

Callsavvy is designed with strict data access boundaries.

Importantly:

Callsavvy does not manage, monitor, or have visibility into customer data within their accounts.

Access to customer data can only be performed by the customer through their authenticated dashboard login. Our architecture ensures that:

• Data access requires valid authentication

• Customer data is logically isolated

• Administrative visibility into customer-owned content is restricted by design

We maintain a privacy-first architecture, reinforcing that customer data remains under the customer’s control.

6. Shared Responsibility Model

Security is a shared responsibility between Callsavvy and our customers.

Callsavvy is responsible for:

• Securing the infrastructure

• Maintaining platform integrity

• Encrypting stored and transmitted data

• Enforcing authentication mechanisms

Customers are responsible for:

• Managing user permissions and access roles

• Securing API keys

• Protecting endpoint devices

• Enforcing internal security policies

This clear boundary ensures accountability while empowering customers with full control over their environments.

7. Continuous Security Mindset

Security is not static. We continuously review, improve, and update our systems to align with evolving best practices and emerging threats. Our layered approach ensures resilience, reliability, and operational integrity.

Our Commitment

At Callsavvy, we have implemented comprehensive technical and administrative safeguards to protect our platform and customer environments. From 256-bit encryption and multi-factor authentication to restricted data visibility and secure APIs, every critical layer is secured.

Our mission is simple:

Provide powerful communication technology — without compromising security or customer control.

If your organization requires additional technical documentation or would like to conduct a security review, our team is available to assist.